“As a deep tech and product-led company, our biggest differentiator is customer support. One signed on for the potential efficiency improvements the new approach presents. Since then, the company has worked with multiple support teams across nearly 400 companies. Manoj Agarwal, president and co-founder of DevRev, added, “The DevRev platform brings customers closer to product managers and engineers, so that product work prioritization happens in a more customer-centric fashion.” Gaining TractionĭevRev launched an open beta in April 2022. “We are inspired by customers already using DevRev to move from traditional support to product-led support, thus elevating their support agents to become customer engineers with the use of APIs and smart automation,” said Dheeraj Pandey, CEO and co-founder of DevRev. This convergence elevates technical account, project, product, and customer success managers to drive user adoption and retention. Its platform syncs GitHub, Jira, legacy CRMs, and Slack events in real time with its modern issues, tickets, and conversations. The company’s DevCRM solution features an in-app widget, APIs, and webhooks. It also reduces subscription churn by increasing customer satisfaction, according to DevRev. The result eliminates the need for companies to stitch together multiple tools, saving money in the process. It cuts down on the need for large support teams by automating the update process on a rolling, consistent, as-needed basis.ĭevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer issues and product enhancements. The public launch in October of customer support firm DevRev’s DevCRM platform offers a new approach to managing software as a service (SaaS) customer management.
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