To do that, you are supposed to unplug your router from the power socket.
If the software update option is still greyed out, you can reboot your Wi-Fi. You ought to reconnect your Samsung Smart TV to the Wi-Fi or try to move the router closer to your TV.
Abnormal Internet Connection: If the Internet connection is not working, you will meet the issue of the Samsung TV software update greyed out. If there isn’t an exit button on the remote, you can press the back button to close the target app. If you find a running app after you encounter the Samsung TV software update greyed out issue, you can simply press the exit button on your remote to close it. An App is Running in the Background: The issue of Samsung TV software update greyed out would occur due to the running apps like Netflix, Hulu, YouTube, and so on. The reasons for the Samsung TV software update not available issue and corresponding fixes are listed as follows: Reasons and Fixes for the Samsung TV Software Update Not Available Issue The section below will list possible causes for this issue and offer some available solutions. If you have ever tried a software update, you may meet the Samsung TV software update not available issue. 
Firmware is a kind of software that is usually permanently installed in a machine, device, or microchip by the manufacturer. Tip: In fact, there are some differences between software and firmware updates, but Samsung describes both with the software update.
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